• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

The Missing Lokness

Easy Everyday Recipes

  • Home
  • About
  • Recipe Index
  • So-Cal Travel Guide
  • Privacy Policy

In-N-Out Burger Letter

August 18, 2011 By Lokness 2 Comments

Bryan and I go to In-N-Out quite a lot. If you don’t know, In-N-Out Burger is a fast food burger chain on the West Coast in the US. Most people think In-N-Out is the best fast food chain ever. I have to agree! In-N-Out uses fresh meat and vegetables. The meat patty is delicious and the lettuce are always fresh and crisp. My favorite is their spread. It is little sweet, creamy and sourness from the diced pickles. It is the perfect dip for the crispy french fries.

I would say In-N-Out is almost perfect, but there is one little problem. Whenever Bryan and I went to the drive through, the cashier guy always had a wet hand. The cashier guy’s hand was always dripping with water. When the guy gave the credit card back to Bryan, Bryan’s card was topped with water drops. It is definitely not the most appetizing thing, even through the water maybe clean. It didn’t only happen one or two times, but it happens most of the time.

Therefore, Bryan sent out an email complaint through In-N-Out website. Within a week, In-N-Out sent an email back to apologized. They said they would fix the problem, and they would like to thank Bryan through mail.

Yesterday, Bryan got the mail. In-N-Out customer service thanks Bryan for reporting the problem, and apologized about what happened. They gave Bryan a complimentary guest check which can redeem a free meal. Great customer service! I really appreciate In-N-Out took the time to take care of the problem. And, they treat customers’ comments seriously. A good business would always put their customers first.

In-N-Out Burger Mail to Bryan

The Letter and The Guest Check

Hmm… After thinking about In-N-Out burger and fries, I would love to have some right now. Hopefully, In-N-Out would really fix the problem. Then, it is truly perfect!

Want to go to In-N-Out? Visit their website: Read

Filed Under: Live Tagged With: complain, In-N-Out, letter, live

Previous Post: « Serradura (Macanese Sawdust Pudding)
Next Post: Creamy Pasta with Peas and Carrots »

Reader Interactions

Comments

  1. Amy says

    August 19, 2011 at 5:52 pm

    I love In-n Out’s burgers! Probably they are the best among the fast food industries. I’m impressed with their customer service! 🙂 Thanks for sharing your story.

    Thanks for stopping by my blog and leaving your sweet comment. I always appreciate it. Take care and have a wonderful weekend.

    Reply
    • Lokness says

      August 23, 2011 at 12:38 pm

      Yea, great customer service! My husband and I went back to In-N-Out two days ago. It was good that we didn’t get any wet credit card.

      Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Hello there!

Welcome! I'm Lokness. Live in Los Angeles & grew up in Hong Kong. Obsessed with chocolate & ice cream. Cooking is something I love. This is where I share my stories and recipes. Want to know more? Click here.
  • Facebook
  • Google+
  • Instagram
  • Pinterest
  • Twitter

Never Miss a New Recipe!

Sign up to receive notifications of new posts by email. No spam!

Popular Posts

  • Hong Kong Style Borscht Soup #soup #hongkongfood #vegetables #beefbone #borschtsoup | The Missing Lokness Hong Kong Style Borscht Soup
  • Purin (Japanese Caramel Custard Pudding)
  • Mendocino Farms Curried Couscous with Roasted Cauliflower #sidedish #pastasalad #couscous #curry | The Missing Lokness Mendocino Farms Curried Couscous with Roasted Cauliflower
  • Eomuk Bokkeum (Korean Stir-Fried Fish Cake) #fishcake #stirfry #banchan #sidedish #koreanrecipe #dinner #dinnerrecipe | The Missing Lokness Eomuk Bokkeum (Korean Stir-Fried Fish Cake)
  • Black Glutinous Rice and Coconut Milk Dessert Soup #dessertsoup #chinesefood #coconutmilk #blackglutinousrice | The Missing Lokness Black Glutinous Rice and Coconut Milk Dessert Soup

missinglokness

🍩 Recipe Developer & Food Lover (I cook & eat around the city!)
🐹 Animals Lover
🏠 #LosAngeles 🇺🇸 (From Hong Kong 🇭🇰)
⬇️ Get my #RECIPES

Instagram post 2191722196707506100_177966662 Magnolia Bakery Banana Pudding.🍌 Unlike regular banana pudding, this one has whipped cream incorporated into the pudding. It has a lighter texture & it’s creamier & fluffier! Try this copycat recipe at home & serve at a dinner party. Your guests will thank you!
.
.
Recipe link in profile ⬆️ #ontheblog #TheMissingLokness
.
.
https://themissinglokness.com/2019/12/04/magnolia-bakery-banana-pudding-from-scratch/
Instagram post 2190271108846922675_177966662 I have news to share. We’re moving to San Jose, California! In just a few days, we’ll pack up & start the next chapter.
.
.
Not in a million years did I think we would leave LA. Bryan is born & raised in this city, and I have been living here since I moved to the US (except 2 years in Irvine). But an amazing opportunity popped up, and we decided to take it.
.
.
Although we’re exciting about our new adventure, we’re very sad to leave our families & friends. We’ll miss you all so much, but we’ll come back to visit often! 👋🏻🌴
Instagram post 2186655305593433913_177966662 For the first time, I had my knives professionally sharpened!🔪 And they came back just in time for Thanksgiving prep. The best thing is that the sharpening is all done through @knifeaid mail-in service.📮 One of my knives had a lot of little chips on the blade. After sharpening, all the chips are gone. It’s like a brand new knife! 🥳 #ad
Instagram post 2185931001394264354_177966662 #TBT Infinity Fizz drink at Lamplight Lounge in Disney California Adventure Park. Non-alcoholic. Tasty, but quite sweet with cherry flavored popping boba. If you don’t feel like something boozy, this is a fun choice. The drink did bubble for a long time!  @disneyland #slowmotion
Instagram post 2178713488275286281_177966662 We went to @Disneyland earlier this week. It has been a long time since we visited Disneyland during the holiday season. The festive decorations & atmosphere lift me up every time.☃️🎄 And of course, we love that food that are only available during the holiday, like this Mickey Gingerbread Man.🐭 Funny thing is that this is the first gingerbread man I have eaten. It was soft on the inside with a slight crust on the outside. The ginger & spices were not overpowering, but spot-on. It was good & I like it!
Instagram post 2177845309785497361_177966662 Finally updated one of my favorite old recipes with some new pictures! This fish pie is the ultimate comfort food! 🐟🥔 Flakey cod fillets, creamy mashed potatoes, sweet vegetables & crispy cheesy topping. I can really eat this all day!
.
.
Search “fish pie” on my blog for the recipe.
.
https://themissinglokness.com/2013/01/17/fish-pie/
Instagram post 2172178667550064385_177966662 Bored of your regular pasta dinner? How about putting a twist on a classic? Kimchi Carbonara is creamy, little tangy, cheesy with lots of bacon! 🥓 It’s unique, tasty & easy enough to do for any weeknight!
.
.
Recipe link in profile ⬆️ #ontheblog #TheMissingLokness
.
.
https://themissinglokness.com/2019/11/07/kimchi-carbonara/
Instagram post 2169226220091426478_177966662 Muay Thai Wings at @ayarathai. These chicken wings are marinated & fried to perfection! Savory, crispy skin & juicy meat. The wings are very flavorful that you don’t really need the dipping sauce. 5 wings are definitely NOT enough! 😜 Can I have another order please?
.
.
🌟Ayara Thai Cuisine ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
📍6245 W 87th St, Los Angeles, CA 90045
Load More... Follow on Instagram

Copyright © 2019 · The Missing Lokness · Privacy Policy